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FAQ

FAQ

Placing Orders

What Payment Methods Are Accepted?

We accept all major credit cards – Visa, Master Card, Discover, American Express via PayPal. You may also check out using PayPal or PayPal Express.

Special Note: If your country is not listed in the drop-down during checkout, you will need to select an alternate payment method. Fraud risks are higher in certain countries, and you may be asked to make your payment using PayPal or an alternative method.

 

I Entered The Wrong Address – Now What Do I Do?

All new orders are automatically sent to our fulfillment center within 24 hours.

If you have ordered the wrong address, we recommend contacting us as soon as possible.

You can do so by using a contact form here: https://murtoo.com/contact/
or please contact Customer Service at [email protected]

 

Help – I need to modify or cancel my order!

We are unable to modify or cancel an order once it has been fulfilled. All new orders are automatically sent to our fulfillment center within 24 hours.

If you have ordered the wrong item, we recommend placing a new order for the correct item and then contacting us for a cancellation of the first order.

If your order has been fulfilled already, you can contact us to request an RMA for the original order so you can return it when once received.

You can do so by using a contact form here: https://murtoo.com/contact/
or please contact Customer Service at [email protected]