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Warranty & Returns

What Is The Murtoo Return Or Exchange Policy?

At Murtoo, we pride ourselves on our Customer Satisfaction Guarantee.

Refunds: On all orders, Domestic and International, you may return the item(s)* purchased on murtoo.com for any reason within the first thirty (30) days from the date of shipment for a refund.  Shipping charges are non-refundable. 

Exchanges: We will gladly exchange your product (U.S. Orders Only).  International orders are available for refunds only. 

Customers are responsible for the shipping charges to return the package to Murtoo. For exchange orders (U.S. Orders), your replacement order will be shipped back to you at no expense.

Please send us a message via the Contact page and include your name, order #, and contact info (if different from the order). 

 

Warranty

Murtoo Limited 1-Year Warranty

Murtoo offers a 1-year limited manufacturer warranty on a majority of its products. Murtoo products purchased from unauthorized distributors or resellers are not covered by the 1-year warranty. Certain Murtoo products may have different warranties, which will be explicitly stated here. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear, and tear, etc. caused by the owner are not covered under this warranty. Visit the Murtoo Contact Us Page to initiate a claims process. 

Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Murtoo online stores are covered by these warranties. Murtoo products sold by any other seller(s) on these platforms will not qualify.

 

Murtoo 30-Day Money-Back Guarantee

All products purchased directly from Murtoo are covered by our 30-day money-back guarantee. Visit the official Murtoo Returns Page and see for more information.

 

How to submit a warranty:

You must Ship or Mail back your original products with the Warranty Claims Form with RMA number. To obtain the Warranty Claims Form, contact our customer support at [email protected]

 

Warranty Disclaimers

Except for the express warranties provided herein, Murtoo Products LLC (“Murtoo”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, Murtoo will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.

Murtoo reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Murtoo product distributors or vendors, any intentional action to contort or take advantage of the guarantee for financial or personal gain.

Defects caused by any other accident, including a failure of installation, carelessness by the user, or errors caused by the owner’s usage, cannot be applied to the above-mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.

Murtoo reserves the right to replace, repair, rebuild, and recondition products at Murtoo’s sole option. If the product under warranty becomes inactive or no longer in production, Murtoo reserves the right to replace the inactive product with a similar or better product in accordance with Murtoo’s judgment and discretion.

Excluding the express warranty provided, Murtoo Products LLC., in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Murtoo product, including, but without limitation, device damage, data loss, or personal injury.

*** ALL SALE / CLEARANCE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.